Frequently Asked Questions

 

Aloha pumehana kākou! We’re here to help make your visit as seamless and enjoyable as possible. Whether you’re looking for information on shopping, dining, parking, or cultural experiences, our FAQ is designed to guide you with ease. Explore answers to common questions and discover helpful details to enhance your time with us.

If you need further assistance, our Guest Services team is always happy to kōkua. Reach out or visit us in person, we’re here to welcome and support you every step of the way.

 

  • We are open 365 days a year, from 10 AM - 9 PM daily, including Christmas, New Year’s, and Thanksgiving. While the Center remains open, individual restaurant hours may vary.

  • Royal Hawaiian Center
    2201 Kalakaua Avenue, Honolulu, HI 96815

  • Visit Helumoa Hale Guest Services in Building B, Level 1 (near The Royal Grove). Our Guest Services team is available daily from 11:00 AM to 8:00 PM to assist with directions, gift cards, and Lost & Found inquiries. For immediate assistance during these hours, you may also reach us by calling (808) 922-2299.

  • Yes. ATMs are located in Building B, Level 1 (near ABC Store), Building B, Level 2 (Near Pa’ina Lānai Food Court) , and Building C, Level 1 (near The Cheesecake Factory).

    The Royal Hawaiian Center offers the largest WiFi Hotspot in Waikīkī, available throughout all floors. Enjoy two (2) Free hours of WiFi per day.

    To go online:  

    1. From your wifi settings select the RoyalHawaiianCenter network

    2. Open your browser

    3. Accept the Royal Hawaiian Center landing page terms & conditions

    4. Go online

    Free RHC WiFi network hours:  7:00 am - Midnight, daily. Paid Spectrum WiFi network hours: 24/7 & is available past the two (2) free hours. 

  • Public restrooms are located in Building B, Level 2 (Pāʻina Lānai Food Court) and Building B, Level 4. Each of our bathrooms are equipped with baby changing stations.

  • Yes. Royal Hawaiian Center is fully ADA compliant. All levels and buildings (A, B, and C) are accessible via elevators. Please note that we do not offer on-site wheelchair or stroller rentals.

  • We do not have on-site storage. For guests needing assistance, nearby options in Waikīkī include Bounce Luggage Storage or Waikiki Luggage Storage, both located on Kalākaua Avenue.

Visitor basics

  • The garage is open 24 hours daily with 7 levels and 600+ stalls. The SP+ Standard Rate is $4.00 per 30 minutes ($8.00/hour). Overnight parking is restricted; please see the parking office for details. Rates subject to change.

  • PARKING ENTRANCE: Royal Hawaiian Centerʻs parking garage entrance is located at the intersection of Royal Hawaiian Avenue & Don Ho Lane.

    DIRECTIONS: Royal Hawaiian Center guest can access our parking garage from either Lewers Street or Royal Hawaiian Avenue. From Lewers Street turn left onto Don Ho Lane and enter to your left. From Kalākaua Avenue turn right onto Royal Hawaiian Avenue and enter to your right into the garage.

    Height clearance is 6’2”.

  • Yes! Spend $25 or more and receive the following rates with validation. Guests can receive their validations from the retail store or restaurant directly.

    • First Hour: Free

    • Second Hour: $3.00

    • Third Hour: $3.00

    • Fourth Hour +: $8.00 per hour

    Please note that the height clearance for the Royal Hawaiian Center parking garage is 6 feet 2 inches. Rates subject to change without notice.

  • Yes! Spend $25 or more and receive the following rates with validation. Guests can receive their Kamaʻāina & Military validations from Helumoa Hale Guest Services, from 11 AM through 8 PM, located Building B, Level 1, next to The Royal Grove.

    • First Hour: Free

    • Second Hour: Free

    • Third Hour: Free

    • Fourth Hour +: $8.00 per hour

    At Helumoa Hale Guest Services, present the following to a Guest Services Representative in order to receive the Kamaʻāina & Military parking validation:

    • Same-day receipt with a minimum $25 purchase

    • Hawaiʻi State ID/Driverʻs license or Military ID

    • Parking ticket

    No exceptions. Rates subject to change without notice. Some exclusions may apply. Royal Hawaiian Center Merchants and their employees are not eligible for the Kamaʻāina & Military Parking Validation Rate.
    For questions, please call Guest Services: (808) 922-2299.

  • There are two (2) Electric Vehicle Charging Stations located on Level 4 of the Center Parking Garage. A (2) two hour maximum charging time is allowed. Upon connecting, please check-in at the SP+ parking office, located on Level 2 of the parking garage after connecting.

    Disclaimer: Currently charging stations for Tesla vehicles are not available. Chevy Volt are prohibited from parking at Royal Hawaiian Center.

  • Pick up & drop area for rideshare services (Uber and Lyft) are located in Building A Loading Zone on the corner of Royal Hawaiian Avenue and Don Ho Lane. We are also steps from several TheBus and Waikīkī Trolley stops.

Parking & Transportation

  • We host 90+ retailers, from luxury flagships like Hermès and Saint Laurent to local boutiques like House of Mana Up. Dining ranges from the Pāʻina Lānai Food Court to signature restaurants like Suntory and Wolfgang’s Steakhouse.

    For our full Shopping and Dining Directory.

  • Digital directories are at every major entrance. You can also access our Interactive Center Map online to locate specific stores, elevators, and restrooms across all four levels of Buildings A, B, and C.

  • Tourist shopping benefits at Royal Hawaiian Center vary by individual store, as each retailer may offer its own exclusive promotions, discounts, or visitor incentives. For the latest deals, visit our In-Store Events page.

    You can also stop by Helumoa Hale Guest Services during your visit to ask about current Gift with Purchase promotions.

  • To maintain a fresh and safe atmosphere, we are a pet-free and smoke-free facility. While we do not allow pets, task-trained service animals are always welcome. Please note that smoking and vaping are not permitted anywhere on the property, including all outdoor walkways and balconies.

  • Yes, several hotels are within walking distance, including:

    • Sheraton Waikiki (about a 2-minute walk)

    • The Royal Hawaiian Hotel (about a 1-minute walk)

    • Moana Surfrider (about a 5-minute walk)

    • Halepuna Waikiki (about a 5-minute walk)

    • Halekulani Hotel (about a 5-minute walk)

Guest guide & policies

  • The center offers a wide range of complimentary Hawaiian cultural programming, including:

    • Hula lessons

    • ʻUkulele lessons

    • Lei making

    • Lauhala weaving

    • Keiki classes

    No reservations are accepted for our complimentary classes. Space is limited and available on a first-come, first-served basis. We recommend arriving 15 minutes early to secure your spot. For more details, visit our Events page.

  • The Royal Grove is Waikīkī’s gathering place, featuring live Hawaiian music and hula performances throughout the week, as well as seasonal holiday and cultural events. For more details, visit our Events page.

  • Royal Hawaiian Center is located on the historic land of Helumoa, once a favored home of Hawaiian royalty. This area was known for its vast grove of over 10,000 coconut trees and served as a center for political and social life in the 1800s.

    Today, The Royal Grove serves as a living tribute to this heritage. We invite you to explore the statues of Princess Bernice Pauahi Bishop, which honor the legacy of the Aliʻi (royalty) and the spirit of Waikīkī.

Culture

  • Ka Lewa Lānai is a rooftop venue for special events and private gatherings. This open-air space, available for public rental, provides 5,091 square feet of al fresco event space atop Building A. Overlooking Kalākaua Avenue with views of the Koʻolau mountain range, Ka Lewa Lānai offers a picture-perfect outdoor oasis in the heart of Waikiki.

    To arrange a site visit or book an upcoming event, please contact events@festivalcos.com. For more details, visit our venue informational page.

  • Located in Building B, Level 4, this venue hosts the world-famous "Rock-A-Hula" show. This 750-seat venue is available for private event rentals, including concerts, meetings, and award ceremonies.

    To view the facility specifications or to request a booking quote for the theater or the thatched-roof Hawaiian Pavilions, please visit the Venue Booking Page. For direct inquiries regarding availability and event packages, you can contact Royal Hawaiian Theater at 808-983-7884.

Venue Booking